- You are the first point of contact for day-to-day IT questions and incidents in our Paris office, supporting colleagues with a friendly, practical and solution-oriented approach.
- You provide first-line support for laptops, peripherals, printers, meeting-room technology, connectivity and common software issues across Microsoft 365, Google Workspace, Slack and other business applications.
- You support colleagues with account access, passwords, multi-factor authentication and basic application permissions.
- You help set up laptops, accounts and standard applications for new joiners, and coordinate access changes and device returns for movers and leavers.
- You maintain an accurate overview of local IT devices and equipment, ensuring the Paris office is well prepared and operational.
- You maintain clear user guidance for recurring questions, document support requests and identify practical solutions for recurring issues.
- You work closely with the central IT team and external support providers to escalate complex issues with clear context and support secure ways of working.
Internal IT Support Specialist Paris (m/f/d)
Paris
Full-time
Permanent employee
What we look for:
What we require:
- You have initial experience in IT support, helpdesk, service desk, IT administration or technical customer support – including internships, apprenticeships or relevant personal projects.
- You have a practical understanding of Windows and/or macOS troubleshooting and are comfortable supporting common workplace technology.
- You are familiar with productivity and collaboration tools such as Microsoft 365, Google Workspace, Slack or similar applications.
- You approach technical problems in a structured and reliable way, following them through to resolution.
- You enjoy helping others and can explain technical topics clearly and patiently to non-technical colleagues.
- You are organised, detail-oriented and comfortable documenting your work.
- You are fluent in French and have good working English skills to collaborate with our international teams.
What you can expect:
- Your impact is crucial: You will play an important role in ensuring that colleagues in our Paris office can work effectively, securely and without unnecessary technical friction.
- Your development – our concern: From day one, you will be supported by experienced colleagues and gain hands-on insight into a modern, international IT environment.
- Your working environment: You will join a diverse, collaborative and family-friendly team with a strong team spirit and close connections across our European offices.
- Your responsibility: You will take ownership of local IT support topics while working closely with our central IT team and specialist providers.
- Your view into the future: You will contribute to the standardisation and continuous improvement of technology, support and onboarding processes across OMMAX and Singulier.
- Your benefits on top: You can look forward to regular team events and joint sports sessions, attractive local benefits and a wide range of additional company perks.
About us
OMMAX – Building Digital Leaders is a digital strategy consultancy based in Europe, specializing in sustainable digital value creation in over 50 countries, while catering to an array of mid-sized companies, large enterprises, and >50 private equity firms around the world. Composed of >400 international experts and with >2.000 realized projects in the fields of digital strategy, digital operational excellence, data science, and transaction advisory services, OMMAX is a front-runner regarding holistic data-driven strategy consulting and end-to-end execution of digital solutions.